Return Policy

Return Policy

-We accept unworn, unwashed items with tags attached and original condition within 20 days of original purchase date. All returns are exchange or store credit only, NO REFUNDS. Prior authorization to return/exchange a product must be granted prior to shipping. For return authorization email info@sweetesboutique.com. Please use a shipping service that provides tracking to ensure delivery to Sweet E's Boutique 9470 Bradmore Lane Suite 102 Ooltewah, TN 37363.

-Return shipping expenses are at the expense of the buyer. We do not pay for or provide shipping labels for returns. If 20 days have passed, we are unable to accept the return. The returned item(s) must be in the possession of Sweet E's Boutique within 20 days of the original date of purchase. If an item arrives after the 20th calendar day from the original date of purchase, we cannot process the return.

-We accept returns of any Tonies or accessories purchased 20 days of purchase. Items must be unopened and unused, in their original packaging along with their original contents.

-ALL returns/exchanges are subject to a 15% restocking fee which will be deducted from the store credit. 

-Once you receive your package you have 48 hours to notify us of any damage to the item. We do look over every item that is shipped. If there is damage to the item we will attempt to remedy with a replacement from the vendor. Damage to products will be dealt with appropriately.

-ALL SALE ITEMS ARE STILL FINAL SALE! 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

All SALE items are FINAL SALE and cannot be returned or exchanged.

All Holiday items cannot be returned or exchanged after given Holiday.

Items not eligible for return/exchange include but are not limited to: hair bows, headbands, hats, hair products, clips, scrunchies, hair ties, BIBS pacifiers, pacifier clips, teethers, teething necklaces, pool floats, candies, foods, bubbles, undergarments, opened Tonies characters, bath and body products, Jellycats, plush stuffed animals, swimwear without hygiene strip. Any products that hygiene could be of concern.